Resume

Professional Summary

• Evaluated existing Dynamics 365 CRM systems to find gaps between the client’s business processes or end user experiences and the existing CRM implementation
• Assessed existing Dynamics 365 CRM systems to find places where new out of the box features could replace heavy customizations leading to systems that are easier to maintain and upgrade
• Standardized SSIS error logging in Dynamics CRM by developing a C# based logging library and building the matching Managed Solution in CRM
• Used SQLite and a self-created C# Console Application, which contains logging and error handling, to standardize and filter client data from spreadsheets and import the cleaned data into Microsoft Dynamics CRM
• Used HTML, JavaScript, CSS, and jQuery to build multiple Web Resources that displayed aggregated data to the user and allowed the user to perform custom functionality
• Gathered client requirements, created requirements documentation, and delivered design documents for systems migrations and implementations

Work Experience

Evoqua

Senior IT Business Analyst (November 2019 - June 2020)

• Liaison between the business and developers for CRM feature development and implementation
• Wrote functional requirements documents for and oversaw implementation of various features in Dynamics CRM; implementation includes development, testing, overseeing UAT/business testing, and acquiring organizational approval
• Serve as top-tier escalation point for Dynamics CRM support issues

Plus Consulting

Applications Consultant (September 2017 - October 2019)

• Wrote Microsoft Dynamics CRM Plugins and Custom Workflow Activities with C#
  • Plugin functionality included checking user input, CRUD operations on records, and updating data in individual fields
  • Custom Workflow Activities were created for reusable functions such as adding days to a date
• Standardized SSIS error logging in Dynamics CRM by developing a C# based logging library and building the matching Managed Solution in CRM
• Designed, developed and deployed SSIS integration packages that connected a custom SQL-based ERP system to Dynamics 365 for Sales
• Used SQLite and a self-created C# Console Application, which contains logging and error handling, to standardize and filter client data from spreadsheets and import the cleaned data into Microsoft Dynamics CRM
• Used HTML, JavaScript, CSS, and jQuery to build multiple Web Resources that displayed aggregated data to the user and allowed the user to perform custom functionality
• Proven ability to establish and maintain client relationships with primary stakeholders, IT, and end users resulting in repeat business
• Experience providing excellent customer service through clear and consistent communication, responsiveness, and delivering customer-centric documentation
• Assessed existing Dynamics 365 CRM systems to find places where new out of the box features could replace heavy customizations leading to systems that are easier to maintain and upgrade
  • Documented and delivered the “what” and “why” of technical changes
  • Replaced front-end JavaScript with back end C# plugins in order to increase system reliability
  • Consolidated related business rules
• Evaluated existing Dynamics 365 CRM systems to find gaps between the client’s business processes or end user experiences and the existing CRM implementation
  • Designed solutions focusing on using out of the box configurations to overcome these gaps
  • When necessary, created back and/or front end customizations using the supported Microsoft API
• Gathered client requirements, created requirements documentation, and delivered design documents for systems migrations and implementations
• Experience using 3rd party tools within Dynamics 365 to meet client requirements, e.g. ClickDimensions, Experian Data Quality Address Validation
• Provided formal training in person and via web meeting to Dynamics 365 CRM end users and super users
• Responsible for ongoing support and enhancements to clients after go-live
• Eliminated redundant documentation steps by creating training documentation templates for Microsoft Dynamics CRM team
• Stood up SQL databases and Scribe connectors for Production and Development instances of Dynamics 365
  • Deployed Scribe Replication Service solution for those instances
• Created Scribe Integration Solutions to migrate data from legacy, on-premise CRM systems to Dynamics 365 Online
• Used TFS for source control and Azure Dev Ops (formerly VSTS) for ticket management

Intern (January 2016 - September 2017)

• Customized Microsoft Dynamics 365 for Sales CRM forms, Workflows, Business Process Flows, dashboards, views, Security Roles, etc. as per client specifications
• Designed, crafted, and implemented a contract management process to track client change requests inside Microsoft Dynamics CRM using HTML, JavaScript, and Workflows
• Wrote code for Web Resources in Microsoft Dynamics CRM using HTML, CSS, and JavaScript
  • Web Resources included date checkers, process walkthroughs, field and tab display logic, custom grid displays via XML injection, and information submission forms
• Wrote detailed technical documentation about implemented customizations
• Created documentation for end users detailing how to perform job duties inside of Dynamics CRM
• Crafted Microsoft Dynamics CRM “lab books” containing end-user training exercises and walkthroughs to reinforce the material in client documentation
• Wrote, recorded, and edited SugarCRM training videos for client using Camtasia and VideoScribe
• Deployed and customized a trial environment of Microsoft Dynamics CRM and presented a demonstration to prospective client
• Wrote SQL SSRS reports pulling information from Microsoft Dynamics CRM for quotes, orders, and inventory
• Crafted multiple reports using the Microsoft Dynamics CRM built-in Word Template and Excel Template functions
  • Reports were used for quotes, invoices, form letters, and data analysis

Thermo Fisher Scientific

Contractor (September 2015 - December 2015)

• Processed incoming Hardware purchase requests into orders via Thermo Fisher systems
• Participated in preliminary testing of new ERP systems
• Worked on team responsible for scrubbing and migrating software licensing data to new systems

United States Steel Corporation

Procurement Analyst, Global Procurement Center of Excellence (September 2014 - December 2014)

• Processed and managed transactions from requisition to purchase order (PO) for all non-Machine and Fabrication commodities at five Texas facilities, including CapEx and MRO orders
• Tasked with understanding request to purchase order process at five Texas facilities in order to identify and implement efficiencies that reduce manual transactions
• Identified and implemented process efficiencies while using Oracle R11 in order to reduce manual touches on requisition to purchase order process
• Identified repetitive purchases that would be candidates for Blanket Purchase Orders
• Responsible for delegating and managing work of an assigned United States Steel contractor
• Sent items from facility requisitions on request for quotation (RFQ) to suppliers based on item number history and detailed matrices from commodity managers

Buyer, Process Optimization (February 2014 - September 2014)

• Built Access database that Process Optimization used as a ticketing system to track assigned work, to track issues submitted to Accounts Payable, and generate weekly, monthly, and quarterly statistics; Access Database significantly reduced time required to generate reports
• Aided suppliers and buyers in resolving payables issues such as invoice mismatches
• Used statistics generated from reporting along with personal observation to determine various root causes of invoice mismatches and non-payments
• Implemented changes and guidelines to help in eliminating root causes of invoice mismatches
• Aided suppliers in moving to Net 60 payment terms by assisting suppliers in signing up for ACH, EDI, and electronic invoice submission and monitoring
• Worked with suppliers on best practices for invoicing and how to use United States Steel’s system to track supplier invoice payment status and issues
• Simultaneously continued all responsibilities on Site Services team from February until May 2014
  • Site Services responsibilities listed below

Buyer / Management Associate, Site Services (May 2011 - May 2014; Promoted to Buyer June 2012)

• Procure various on-site services for all United States Steel facilities across the United States
  • Managed approximately twenty commodities including scaffolding services, laundry services, general rental services, diving, and survey and alignment services
• Responsibilities included contract negotiation and management, preparing and awarding requests for quotations, and strategically sourcing services.
• Awarded contracts based on detailed evaluation of returned bids from RFQs
• Generated over one million dollars in potential and actual costs savings
• Negotiated and managed multi-facility, multi-year, multi-million dollar contracts including when union and non-union based price change requests occurred
• Created Blanket Purchase Orders with contract terms and item numbers to increase automation and accuracy for ordering, invoicing, receiving and payment for on-site facility services
• Member of the team that selected and negotiated the implementation of a Vendor Management System (VMS) for United States Steel; responsible for initial research and comparison of VMS products
• Developed and sent scopes of work to suppliers as a Request for Quotation (RFQ)
• Turned facility generated requisitions into purchase orders (PO) using Passport PORTAL/G Version 9.0.0, Oracle R11, and Oracle R12
• Used Requests for Information (RFI) to gain knowledge about services provided, the various pricing structures suppliers implemented, and to strategically source services in order to maximize cost savings
• Assisted Procurement Support, United States Steel facilities, and suppliers when transitioning contracts from Passport to Oracle R12
• Addressed day to day operational issues (invoices, emergency services, issues with sourcing, etc.) with suppliers and United States Steel facilities
• Worked with United States Steel facilities to develop scopes of work for various site services
• Reverse-auctioned bid for portable toilet service

Management Associate, CapEx and Environmental Services (December 2010 - May 2011)

• Responsible for CapEx and Environmental Services for the Great Lakes Works facility
• Strategically sourced, RFQ’d, and awarded capital construction projects, construction maintenance projects, and environmental projects
• Sent engineering-developed scopes of work to suppliers as a Request for Quotation (RFQ)
• Turned facility generated requisitions into purchase orders (PO) using Passport PORTAL/G Version 9.0.0

House of Commons of the United Kingdom, Office of Gregory Barker, MP

Intern (May 2009 - July 2009)

• Researched and drafted position paper on the Skills Gap in Green Jobs
• Aided in organizing and staffed a Conservative Party fundraiser
• Coordinated travel for MP and economic conference invitees
• Researched and prepared MP’s Questions to the Prime Minister
• Corresponded and spoke with MP’s constituents
• Researched and summarized news reports about MP concerning the Expenses Scandal
• Performed clerical tasks

The Catholic University of America University Libraries

Student Library Aid (August 2008-May 2010; Worked during the academic/school year only)

• Aided patrons with research
• Located books and periodicals on stacks and by computer
• Kept statistics of library patrons
• Checked in and filed books and periodicals

Allegheny County District Attorney’s Office

Crimes Persons Unit Intern (May 2007-January 2009; Summer/Winter Intern)

• Compiled and organized documentary evidence for criminal trials and official case files
• Located, notified and assisted victims and witnesses before and during criminal trials
• Assisted Assistant District Attorneys (ADAs) during criminal trials
• Demonstrated various uses of computer technology to ADAs
• Conducted basic legal research
• Used criminal databases and other legal tools
• Filed and located documents in Clerk of Courts Office

Kennywood

Green Shirt (June 2006 - August 2006)

• Operated beverage stand at amusement park
• Served public and cooked at “Small Fry” stand
• Waited on customers, took payment and made change
• Accounted for receipts

Skills

• Bash
• C#
• COBOL
• CSS
• HTML
• JavaScript
• Microsoft Access
• Python
• SQL
• SQLite
• SSIS
• Git

PDF Resume

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